Last updated · 7 October 2026
Terms of use
Fofo Express connects online shops with independent couriers for parcel delivery, and keeps a wallet for each that records the cash collected and the earnings.
Accounts
Accounts are opened with a phone number confirmed by a code. Shop and courier accounts are activated after the team has reviewed them.
You are responsible for keeping your PIN private; it is required for sensitive operations such as withdrawals.
Deliveries
The price of a delivery is calculated by the platform and shown before you confirm. The shop is responsible for the parcel’s contents and for accurate recipient details.
Handover is confirmed by the code given by the recipient. If delivery fails, the parcel is returned to the shop following the procedure in the app.
Cash collected and wallets
Amounts collected on delivery are recorded for the shop, then made available once the courier has paid them in. Withdrawals go to a mobile money account in the holder’s name.
Commissions and fees are those shown in the app at the time of the operation.
Disputes
A dispute can be opened from the delivery page within the period shown in the app. The team reviews it using the recorded proof.
Contact
For any question about these terms, contact the team from the Help page.