Help
A question?
Answers to the most common questions. For anything else, the team replies on WhatsApp.
Shops
How do I sign up my shop?
Download the Fofo Express app, enter your number (a code is sent to you on WhatsApp), then add your shop and pickup address. The team approves your account before your first shipments.
My customer doesn’t know their exact address. What now?
Let them show it: they get a WhatsApp link, open a page with nothing to install, drop the pin on the map and add a landmark. The courier is guided to that point.
How is the price calculated?
From the distance, the parcel size and the options. The price is calculated by the platform and shown before you confirm the delivery.
When do I get the cash collected?
The amount collected by the courier first shows as “pending” in your wallet, then becomes available once the courier has paid it in. You then withdraw it to your mobile money.
Can I send several parcels at once?
Yes. Create your deliveries, then group those in the same area into a run: a single courier takes them all, at a lower price.
Couriers
Which vehicles are accepted?
Motorbikes, tricycles and cars. Your vehicle’s capacity decides which parcels and runs you are offered.
How do I get paid?
Your earning is credited to your wallet after each delivery. You withdraw it to mobile money from the app.
What do I do with the cash I collect?
It belongs to the shops. You pay it in from the app by mobile money, or ask to offset it against your earnings.
Customers
I got a Fofo Express link on WhatsApp. What is it?
A shop is sending you a parcel. The link lets you say where to deliver, pick a time slot and follow the courier. Nothing to install.
What is the handover code for?
You give it to the courier when you receive your parcel. It confirms the delivery was handed to you.